"Waiting" is a comedy flick that revolves around atrocious wait staff that suffer all kinds of blunders and personality conflicts on the floor and in the back of the house, creating hilarious situations and raunchy comedic moments. In the real world, exposing yourself in the kitchen and spitting on food doesn't fly and it's certainly not amusing. To avoid these types of issues and to take care of your catering clients, you need to hire staff that present with strong, positive characteristics and a can-do attitude toward leading customer services.
Catering Equipment -Skills aren't as important because they can be learned. When you're trying to find wait staff you want people with a positive attitude, because a server with a great attitude can make even the most dire situations and issues on the floor seem like nothing to a customer. Like music, they soothe the savage beast. If you want a server who can shine no matter the incident, then use these four tips to build a killer team.
Keep Your Eyes Open - Everywhere you go there is an opportunity for customer service to shine or fail, so keep your eyes open everywhere you shop. When you get stellar service from someone, acknowledge it and give them your card. Ask them if they know anyone like them that might be looking for work. This way you're not directly poaching, and they're likely to take you up on your offer.
Chafer -Hire Servers Who Smile - The behavior you get during an interview is usually the cream of the crop. In most cases you're getting that individual at their best and you will probably never see that behavior again. If you interview a potential server that doesn't smile, you can rest assured you'll be hard pressed to get them to smile during their normal work. Smiling is something that can't be taught, they either want to do it or they don't.
Ask Important Questions - If you want to hire people who deliver good customer service, then ask about their experiences as a customer. Ask them for examples of bad service they've seen or experienced, and what they did to rectify their problem with someone. Ask what kind of service they would typically expect. Revealing the minimum expectations of an individual can give insight into their intuition toward working in a service environment.
Real World Tests - For the applicants you like, give them $10 and tell them to spend the money in a store or any restaurant - however they like. Some will leav
freebies to guests.
The most commonly ordered catering equipment is the one you'll use the most often - so make sure e and never come back. Others will spend the money and give you a complete report on how they were treated. Chafers -Others will give you the change along with a full report of their experience. Hire those people first.
Catering Equipment -Empowering your Employees - Finding servers with great customer service skills is only the first step. You need to let them know what they can do to satisfy their customers and deliver stellar service. Let them know the tools they have at the ready, right down to offering your chafers are durable. There's nothing worse than losing a chafer just before a big event. Make sure you're covered with quality, long lasting and durable stainless steel chafers at CateringEquipment.com
